Contact Center Header:The Customer Account And Address Do Not Get Defaulted Once The Phone Number Is Entered (Doc ID 2038335.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Contact Center

ACTUAL BEHAVIOR
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 The customer account and address do not get defaulted once the phone number is entered

 
EXPECTED BEHAVIOR
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Expect that customer account and address should get defaulted

STEPS
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The issue can be reproduced at will with the following steps:
1.Open Contact Center Form
2. Enter Customer Phone Number



Cause

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