Service Error: 'FRM -40735 :WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA -06502' When Entering Unit Price With Thousand Separator On Service Request Charges Line (Doc ID 2038978.1)

Last updated on AUGUST 10, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

Unit price with thousand separator not accepted on service request charges line

When inserting an override unit price on a charge line on a service request, if the user has a number format with thousand separator then following error is seen

ERROR
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FRM -40735 :WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA -06502


If the thousand separator is removed by hand then the value is accepted


STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Charges tab
3. enter charge line and insert an override unit price with thousand separator


Cause

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