Service Contract Termination Fails With OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: (Doc ID 2039259.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

When attempting to do RMA receipt of service item
the following error occurs.

ERROR
-----------------------
OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Order Management Responsibility
2. Create an order with both return and new lines
3. Book the order
4. Pick and Ship confirm
5. Run Workflow back ground process
6. Submit Service Contract Order Process request
7. New lines are added to service contract
8. Return lines are not terminated in Service Contract
9. Install base shows error messages for the transaction type "OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)" "OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)"


Cause

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