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"OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)" Error Processing an RMA (Doc ID 2039259.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to do an RMA Receipt of a Service Item, the following error occurs:

ERROR
-----------------------
OKC_CONTRACTS_UNEXP_ERROR (SQLcode=100) (SQLerrm=ORA-01403: no data found)

STEPS
-----------------------
1. Using an Order Management Responsibility
2. Create a Sales Order with both return and new lines.
3. Book the order.
4. Pick and Ship confirm.
5. Run the Workflow Background process.
6. Submit the Service Contract Order Process request.
7. New lines are added to Service Contract
8. Return lines are not terminated on the Service Contract.
9. Install base shows the indicated error messages for the transaction.

Cause

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In this Document
Symptoms
Cause
Solution
References


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