CSTACRAP Wrong Write Off Balance Appears When Auto Select For Write Off Is Checked (Doc ID 2039387.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

User is seeing inconsistent write off balances when selecting the 'Auto Select Results for Write Off' in the AP and PO Accrual Write Off forms. When the user queries the Purchase Order (PO), selects this box, and clicks on the save icon, the write off balance shown is not correct.  However, if the user does not check the 'Auto Select Results for Write Off' box and manually selects the PO line and clicks save, then the correct balance appears.  

STEPS TO DUPLICATE
================
• Query a PO in the AP and PO accrual write off form.
• Select line(s) to write off and click the save icon.
• The total balance amount and the write off balance amount should equal.

• Close out of the AP and PO Accrual write off form.
• Do not close out of the Find AP and PO write off Candidates form.
• Query a 2nd PO in the Find AP and PO write off Candidates form

• Select line(s) to write off and click the save icon.
• The write off balance and the total balance does not match.

• Close out of ALL AP/PO write off forms.
• Open Find AP/PO Accrual forms and re-query same PO as above.
• Select line(s) to write off and click the save icon.
• The write off balance and total balance now matches.

• Once a user queries one PO and writes off a line, the user must close out of all AP/PO write off forms and re-open to have the correct write off balance appear when attempting to write off another PO.

Cause

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