UPK: Getting error "Topic is loading... Please wait" after upgrading from IE9 to IE11 (Doc ID 2039488.1)

Last updated on FEBRUARY 06, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.
***Checked for relevance on 06-FEB-2017***

Symptoms

Knowledge Center topics are not getting displayed. Getting error "Topic is loading... Please wait" after upgrading from IE9 to IE11. Are there any patches that needs to applied for UPK KCenter to work with IE11?


The new contents that were published after IE11 upgrade are still working but those contents that were published earlier using IE9 and not working.  I have seen a patch for UPK11 to make it compatible with IE11, is there similar patch for UPK12 SP1 to make it compatible with IE11?


Oracle 11.2.0.4 on Windows 2012
Windows Server 2012 R2
UPK 12.1 ESP1
KCenter 12.1 ESP1

Cause

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