UPK: Getting error "Topic is loading... Please wait" after upgrading from IE9 to IE11

(Doc ID 2039488.1)

Last updated on MAY 18, 2018

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

Knowledge Center topics are not getting displayed. Getting error "Topic is loading... Please wait" after upgrading from IE9 to IE11. Are there any patches that needs to applied for UPK KCenter to work with IE11?

Oracle 11.2.0.4 on Windows 2012
Windows Server 2012 R2
UPK 12.1 ESP1
KCenter 12.1 ESP1

Changes

 

Cause

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