WF Notification Opens Web Browser Instead Of Email Template (Doc ID 2039609.1)

Last updated on AUGUST 04, 2015

Applies to:

Oracle Workflow - Version 12.2 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.2.4, Workflow Mailer

Actual Behavior
When clicking on any approval link, no email template message is opened.  Instead a new Web Browser window is opened.

Expected Behavior
Mail should be opened in mail client, instead of a Browser.

The issue can be reproduced at will with the following steps:
1. User clicks on any approval link.
2. Mail open in Browser, instead of a mail client.


Cause

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