Getting JBO-25002 Error When Clicking On Customer Name in Customers Standard Form (Doc ID 2039620.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Payments - Version 12.1.3 and later
Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

1. When searching for almost all customers in Customers standard form, an error occurs when trying to open the link relating to one customer (i.e. when clicking on the customer name).  The following error is seen:

Error: Stale Data

Cause:
The number of displayed records, 2, exceeds the actual number of records, 1, in view object ArSrchAM.HzPuiDQMSrchResultsAM.HzPuiDQMSrchResultsVO. Some of the displayed records have been deleted.

2. A different error comes when I click on the "Details" icon details after clicking on customer name link:

You have encountered an unexpected error. Please contact the system administrator for details. Click here for exception details.

On clicking "here" link, the following exception is seen:

Exception Details.
 oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25002: Definition oracle.apps.iby.lov.server.LocalInstrLovAM of type ApplicationModule not found
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2685)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1950)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:550)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:438)
at _OA._jspService(_OA.java:212)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:713)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.ServletRequestDispatcher.unprivileged_forward(ServletRequestDispatcher.java:259)
at com.evermind.server.http.ServletRequestDispatcher.access$100(ServletRequestDispatcher.java:51)
at com.evermind.server.http.ServletRequestDispatcher$2.oc4jRun(ServletRequestDispatcher.java:193)
at oracle.oc4j.security.OC4JSecurity.doPrivileged(OC4JSecurity.java:284)
at com.evermind.server.http.ServletRequestDispatcher.forward(ServletRequestDispatcher.java:198)
at com.evermind.server.http.EvermindPageContext.forward(EvermindPageContext.java:395)
at _OA._jspService(_OA.java:221)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:379)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:594)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:518)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:64)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(ReleaseResFilter.java:26)
at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:318)
at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:621)
at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)
## Detail 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25002: Definition oracle.apps.iby.lov.server.LocalInstrLovAM of type ApplicationModule not found
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2685)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1950)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:550)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:438)
at _OA._jspService(_OA.java:212)

Cause

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