Inline Dunning Email Foreign Characters are not Rendering Properly from Advanced Collections
(Doc ID 2039754.1)
Last updated on AUGUST 31, 2020
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When creating dunning letters and sending them via inline mode (IEX: Email Delivery Format = Inline), the foreign characters are showing as question marks (???), and not the actual characters.
Steps to Reproduce:
Responsibility: Collections Agent
- Submit dunning for a template that includes foreign characters.
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