Inline Dunning Email Foreign Characters are not Rendering Properly from Advanced Collections

(Doc ID 2039754.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When creating dunning letters and sending them via inline mode (IEX: Email Delivery Format = Inline), the foreign characters are showing as question marks (???), and not the actual characters.



Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Submit dunning for a template that includes foreign characters.

Cause

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