Getting Error Ora-01403: No Data Found While Changing the Ownership of Install Base Record (Doc ID 2040225.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to update instance's owner the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error in Call_to_Contracts, with error ORA-01403: no data found" while changing the ownership of Install base record.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query up an item instance
2. Change owner
3 Save

Cause

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