"java.lang.NullPointerException":Unexpected Error While Adding Service Activity To The Business Process With Start Date (Doc ID 2040530.1)

Last updated on FEBRUARY 16, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Setup flow

Cannot add Service Activity to the Business Process

Whenever enter the Start Date , get the following

ERROR
-----------------------
You have encountered an unexpected error. Please contact the system administrator for assistance.

Exception Details:
java.lang.NullPointerException
at oracle.apps.cs.charges.setups.busprocess.server.CsSrBPAMImpl.startEndDateCheck(CsSrBPAMImpl.java:162)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service Request>Setup>Charges>Service Business Process
2.Enter Name,Description and Start Date and save




Cause

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