Creating a Task on an Organization with the Contact Listed on IEXRCALL Results in Task without CUST_ACCOUNT_ID
(Doc ID 2041168.1)
Last updated on AUGUST 10, 2020
Applies to:
Oracle Advanced Collections - Version 12.2 and later Information in this document applies to any platform.
Symptoms
When you create a Task in Advanced Collections for a Customer that has a Contact listed in IEXRCALL, the task itself in the table does not have a CUST_ACCOUNT_ID listed.
If you leave the Last/First Name blank on the IEXRCALL form, the CUST_ACCOUNT_ID can be found in the JTF table.
Cause
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!