Creating a Task on an Organization with the Contact Listed on IEXRCALL Results in Task without Cust_account_id

(Doc ID 2041168.1)

Last updated on AUGUST 06, 2015

Applies to:

Oracle Advanced Collections - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When you create a Task in Advanced Collections for a Customer that has a Contact listed in IEXRCALL, the task itself in the table does not have a CUST_ACCOUNT_ID listed.

If you leave the Last/First Name blank on the IEXRCALL form, the CUST_ACCOUNT_ID can be found in the JTF table.

Cause

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