Creating a Task on an Organization with the Contact Listed on IEXRCALL Results in Task without CUST_ACCOUNT_ID
(Doc ID 2041168.1)
Last updated on FEBRUARY 21, 2019
Applies to:
Oracle Advanced Collections - Version 12.2 and later Information in this document applies to any platform.
Symptoms
When you create a Task in Advanced Collections for a Customer that has a Contact listed in IEXRCALL, the task itself in the table does not have a CUST_ACCOUNT_ID listed.
If you leave the Last/First Name blank on the IEXRCALL form, the CUST_ACCOUNT_ID can be found in the JTF table.
Cause
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