Configuration Validation In OM Resulting In Order Lines Being Cancelled (Doc ID 2041206.1)

Last updated on DECEMBER 10, 2024

Applies to:

Symptoms

On : 12.1.3.31.8 version, Batch Validation

ACTUAL BEHAVIOR
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After making changes to Defaulting Rules on a certain model and republishing the model, users are completing the configuration and saving the configuration without being alerted to the fact that the configuration is invalid. The Customer is expecting that the users will be alerted with a message like 'Configuration validation resulted in error(s). Configuration of 'ModelXXX' is incomplete.'

The Customer says that Order lines get cancelled in Order Management when the PTO Model Configuration Validation activity occurs when we book a sales order that came from Quoting. Their sales cycle is long and very frequently, they create a Quote many months before it progresses to a booked sales order. In the time between when a Model is configured on a Quote and it moves to a sales order very frequently the Model publication is changed.

In this case, the user is not notified of the changes to the model rules and after booking, some of the model lines are cancelled. If this change is not found, an incorrect product is shipped to the Customer. If it is found, the users have to re-configure the model in Order Management to put the lines back into the sales order.

EXPECTED BEHAVIOR
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Expect the application to notify the users that the changes in the model will cause the sales order to become invalid.

STEPS
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The issue can be reproduced at will with the following steps:
1. Quoting Responsibility,
2 Quote is created and approved,
3. Changes are made to the model,
4. Model is republished,
5. Final changes are made to model,
6. Model is booked in OM,
7. Users are NOT notified that the configuration is NOT complete/valid.

Cause

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