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Getting an ORA-01403 Error When Trying to Save Records on the Service Availability Form (Doc ID 2041548.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


When inserting Service Availability records the following error occurs when saving.

Error ORA-01403: no data found
FRM-40735: KEY-COMMIT trigger raised unhandled exception ORA-01843.

While querying records the following error occurs.

ORA-01403: no data found
FRM-40735: PRE-QUERY trigger raised unhandled exception ORA-06502.

1. Using a Service Contract Manager responsibility.
2, Navigate: Service Contracts Admin > Service Offerings > Service Availability
3. Service item values are inserted and then corresponding Product Exceptions.

4. Getting the indicated errors.


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