Unable To Book Return Line In Depot Repair Due To Error: One of the record (identified by record index 2 and Item ID &inventory_item_id) in the Transaction Line Detail table is sourced but does not have an owner. Instance cannot be created without a Owner (Doc ID 2041635.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to book the Return line on an Advanced Replacement, an error occurs.

Error:

One of the record (identified by record index 2 and Item ID &inventory_item_id) in the Transaction Line Detail table is sourced but does not have an owner.
Instance cannot be created without a Owner.


Steps:

(R) Depot Repair
(N) Service Requests

1. Create a service request to return a item that interned to be shipped back to customer
2. Enter return line and ship repair line.
3. Perform the Shipment
4. Attempt to book the Return Line.

=> Error is thrown

Cause

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