Serial Number LOV Is Disabled After Entering A Valid Value In The System Field
(Doc ID 2041759.1)
Last updated on DECEMBER 09, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
Actual Behavior
While creating a new Service Request, if the System field is populated prior than the Serial Number then the S/N LOV (List of Values) is disabled. The field becomes a non validated field.
Expected Behavior
The "Serial" field should have an LOV and the LOV should display the S/N associated with the System.
Steps to Reproduce
1. In the Create Service Request form, enter System.
2. Customer information is populated correctly.
3. In the "Serial" field LOV is not available anymore and the field becomes free text
4. But if serial number is entered first then additional information auto-populates in the SR including the System
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |