Serial Number LOV Is Disabled After Entering A Valid Value In The System Field
(Doc ID 2041759.1)
Last updated on MARCH 14, 2019
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
While creating a new Service Request, if the System field is populated prior than the Serial Number then the S/N LOV (List of Values) is disabled. The field becomes a non validated field.
The "Serial" field should have an LOV and the LOV should display the S/N associated with the System.
Steps to Reproduce
1. In the Create Service Request form, enter System.
2. Customer information is populated correctly.
3. In the "Serial" field LOV is not available anymore and the field becomes free text
4. But if serial number is entered first then additional information auto-populates in the SR including the System
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