Datafix: Sales Order Incorrectly Flagged 'On Hold' In The Form Order Organizer (Doc ID 2041951.1)

Last updated on MARCH 28, 2019

Applies to:

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
Users have observed some Sales Orders are incorrectly flagged 'On Hold' in the form Order Organizer.
Sales order # flagged 'On Hold' in the form Order Organizer. But in fact, the Additional Order
Information does not indicate existence of the 'Holds'.

EXPECTED BEHAVIOR
Expect consistency with the behavior... if the sales order shows it's on hold yet the Additional Order
Information does not... This problem distorts information about the state the sales orders.

STEPS
1. Responsibility: Order Management Super User
2. Orders Returns > Order Organizer > Query Order Number = #
3. Order Organizer "On Hold" is enabled
4. Now got to Actions > Additional Order Information for the same order
5. Observe: The Holds Tab show no Hold / Hold Comment etc...

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, this problem distorts information about the state the sales orders. There
is no consistency between Order Organizer and Additional Order Information Form.

Cause

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