Workflow Missing on Sales Order Lines - Patch and Form Personalization. (Doc ID 2041961.1)

Last updated on JUNE 17, 2016

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Order Management - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


Symptoms


ACTUAL BEHAVIOR

Find that intermittently sales order lines are missing workflows and unable to progress the line.  Form has personalization.


EXPECTED BEHAVIOR

Expect the workflow to exist on open sales order lines.

STEPS

1. Order Management Super User responsibility (OM)
2. Navigate to Sales Order form
3. Query order number
4. Find line workflow missing.



Cause

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