Note Entered in AME PO Approval Notification Always Display as "Approvals notification has timed out" (Doc ID 2042138.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Purchasing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Approvals - Req, PO

ACTUAL BEHAVIOR
When the approver clicks on "Approve and Forward' button in the Approval Management Engine (AME) Purchase Order (PO) approval notification, the note records as 'Approvals notification has timed out' instead of the entered note.

EXPECTED BEHAVIOR
When the approver click on "Approve and Forward' button in the AME PO approval notification, the entered note should be recorded.

STEPS
The issue can be reproduced at will with the following steps:
1. Create a PO with approver A . AME is used for approvals.
2. User B opens the notification and enters a note saying "XYZ" and clicks on "Approve and forward".
3. Notification successfully reaches User C but the note gets recorded as 'Approvals notification has timed out' instead of the entered note "XYZ".

Cause

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