Lockbox Does Not Apply Reminder To The Transactions Not Included In The BFB

(Doc ID 2042512.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a customer pays the prior balance portion of a consolidated Balance Forward Billing (BFB) invoice, it does not apply the total due to the oldest invoice; instead it posts only to the new activity for that consolidated
invoice number and posts all other amounts on account instead of applying it to the oldest open invoice.  Any payment on the prior balance has to then be manually posted to the account.  


This is very time consuming, especially when there is a large number of invoices on the prior balance.  It can take hours to manually post.  This does not occur when posting a payment to a non-consolidated invoice number it will allow you to post any overage to the oldest invoices first.  The configuration is the same, but it is not working for the consolidated invoices.

Cause

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