Last updated on FEBRUARY 10, 2017
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
In 12.2.4, Not able to update pricing details on Service Charge that was auto generated from Debrief
Prior to upgrading to 12.2.4 earlier this month, was able to update pricing and click the Zero Charge check box for Charge lines that were auto generated from the debrief. No longer have this ability as receive form error, FRM-40200: Field is protected against update.
Found Oracle Note - Service: Debrief Line From Field Service or Depot Repair Not Updateable In SR Charges Tab (Doc ID 296225.1) and this specifically indicates the below.
The following are the fields open for updating when the charge line is created from the Billing Engine: Price List, Contract, Unit Price, Net Price, Pricing Attribute flex field, Roll up Flag, Add to Order Check box, Add to Order Number, OM interface flag, Rate Type, and Bill To Party, Bill To Account, Bill To Address, Bill To Contact Contact, Ship To Party, Ship To Account, Ship To Address, Ship To Contact, and No Charge flag.
These are the only fields updateable. This doesn't include the Service Activity and Operating Unit.
Steps To Reproduce
1. Navigate > Customer Support responsibility > Service Requests > Find Service Requests > query 9035803
2. go to Charges tab, notice charge lines(which where AUTO GENERATED)
all records Charge LInes = 'In Progress' and Status = 'New'
3. on Pricing tab notice all charge lines are disabled and click Zero Charge flag, error: FRM-40200: Field is protected against update
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