Credit Card Appears Multiple Times When Using The LOV During Order Entry (Doc ID 2042932.1)

Last updated on OCTOBER 04, 2021

Applies to:

Symptoms

On : 12.1.3 version, Transaction Payment

ACTUAL BEHAVIOR
During the order entry process, if we select the LOV for the Credit Card Number field, we see the card "several" times. This would be anywhere from 2 to 15 or so.

EXPECTED BEHAVIOR
Expect only 1 Credit Card to appear in the LOV

STEPS
The issue can be reproduced at will with the following steps:
1. Order Management
2. Sales Order > enter all pertinent information on the Main tab
3. Click 'Others' tab > enter Payment Terms = Credit Card > enter Payment Type = Credit Card > click the LOV in the Credit Card Number field > enter last 4 digits of the Credit Card number after the % (example %5576)
4. Click 'Find' and you get the same card number multiple times.

NOTE: The setup for customer has multiple CC #s, but only one for XXXXXXXXX5576,
But it is also on every site that uses it as well.
This happens on any customer that has the card “linked” to multiple sites.
 

Cause

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