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Credit Card Appears Multiple Times When Using The LOV During Order Entry (Doc ID 2042932.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Payment

During the order entry process, if we select the LOV for the Credit Card Number field, we see the card "several" times. This would be anywhere from 2 to 15 or so.

Expect only 1 Credit Card to appear in the LOV

The issue can be reproduced at will with the following steps:
1. Order Management
2. Sales Order > enter all pertinent information on the Main tab
3. Click 'Others' tab > enter Payment Terms = Credit Card > enter Payment Type = Credit Card > click the LOV in the Credit Card Number field > enter last 4 digits of the Credit Card number after the % (example %5576)
4. Click 'Find' and you get the same card number multiple times.

NOTE: The setup for customer has multiple CC #s, but only one for XXXXXXXXX5576,
But it is also on every site that uses it as well.
This happens on any customer that has the card “linked” to multiple sites.


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