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GL Date Is Not Passing To AR From Service Contracts Main Billing (Doc ID 2043030.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Service Contracts - Version 12.2.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The Service Contracts Main Billing program is not passing a GL Date to AR when it should be.

It should be sending a GL Date based on the information in the following two notes:

1. How Oracle Service Contracts Main Billing Program Populates AR Interface (Including GL_DATE, TRX_DATE, RULE_START_DATE) (Doc ID 1567875.1)
2. How Does the Service Contracts Main Billing Program Determine the GL_DATE Value? (Doc ID 295657.1)

EXPECTED BEHAVIOR
-----------------------
Expect that the GL Date will be passed to AR based on the rules in the above documentation.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a contract with a Billing Schedule that will have an Invoice Offset that makes the Bill From Date and the Invoice Date >= the sysdate.
2. Bill the contract.
3. Check the AR Interface table and see the GL Date is null.

BUSINESS IMPACT
-----------------------
The issue has the following business impact: The GL Date is calculated incorrectly by AR as it should have been passed to AR by OKS.

Cause

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In this Document
Symptoms
Cause
Solution
References


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