Attachment Pop-up Not Working On Work Order Page (Doc ID 2043043.1)

Last updated on AUGUST 11, 2015

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When hovering the mouse over an attachment icon in the work order page, the system shows a spinning/loading icon and does not pop up.


EXPECTED BEHAVIOR

A pop up should appear to add/edit the attachment.


STEPS

The issue can be reproduced at will with the following steps:
1. Navigation: Maintenance Super User -> Home.
2. Go to Work Orders tab and search for any work order.
3. In the next page -> Operations -> Summary, hover over the view/add attachment icon.
4. A pop up should appear to add/view the attachment but nothing happens.


Cause

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