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Service HTML: NullContract Could Not Be Assigned To The Service Request. Please Assign A Contract Manual (Doc ID 2043167.1)

Last updated on MAY 21, 2018

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Error when creating SRs:
"nullContract could not be assigned to the service request. Please assign a contract manual".

We don't use Service Contracts.

Error:

nullContract could not be assigned to the service request. Please assign a contract manually.

Steps:

Go To Agent Dashboard

- Create Service Request (button)
- Enter Service Request information in quick SR window:
  . Customer = ORG INTEL ELECTRONICS
  . # 27867 / Account # 15069
  . Type = QA Support
  . Status = Open
  . Problem Type = Quality Testing
  . Note Type = SR - 1-Problem Description
 
  => Receive error message. (But SR is created successfully).

What is Working:

- Error does NOT occur when "Quick Service Request" popup is NOT used.
- The SR gets created anyway after bypassing the error.
- No errors when querying the new SR created after the error.

Cause

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