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Service HTML: NullContract Could Not Be Assigned To The Service Request. Please Assign A Contract Manual (Doc ID 2043167.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Error when creating SRs:
"nullContract could not be assigned to the service request. Please assign a contract manual".

This error appears even if Service Contracts is not being used.

Error:

nullContract could not be assigned to the service request. Please assign a contract manually.

Steps:

Go To Agent Dashboard

- Create Service Request (button)
- Enter Service Request information in quick SR window:
  . Customer = <CUSTOMER NAME>
  . Party Number # 12345 / Account # 54321
  . Type = <SR Type>
  . Status = Open
  . Problem Type = <Problem Type>
  . Note Type = SR - 1-Problem Description
 
  => Receive error message.

What is Working:

- Error does NOT occur when "Quick Service Request" popup is NOT used.
- The SR gets created anyway after bypassing the error.
- No errors when querying the new SR created after the error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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