Setup Option Needed to Use Customized Workflow For IEX: Collection Strategy Work Flow (Doc ID 2043470.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

You require to customize the standard workflows in Collections:

IEX: Strategy Management - IEXSTRY

IEX: Fulfillment Mailer - IEXSTFFM, this one can be copied and used.

For IEX: Strategy Management - IEXSTRY there is no setup possible through a profile option or any other way to point the standard program like
IEX: Strategy Management to use the custom workflow only eg. XXIEXSTRY which is a custom copy of the original one.

The program is coded to always trigger the standard workflow.

If they customize the standard workflow or any other standard code it is overwritten during patch application.



Cause

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