Trade Management Claim Page Gives Error When Selecting Any Claim

(Doc ID 2043525.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version

Claim Detail screen raises error

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: Connection has already been closed.;

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Oracle Trade Management User -> Trade Management -> Claim
Claim page comes up fine and % query results claims.
But selection of any claim leads to page error.

Changes

Cause

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