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Email Center Auto-Acknowledgement Rules for Account not firing as expected. (Doc ID 2043813.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Administration

Auto-Acknowledgement for Emails in R12 Not Working

The issue can be reproduced at will with the following steps:

1. Send in Email from Customer
2. No auto-acknowledgement email is sent back to Customer

The issue has the following business impact:
Due to this issue, Customer are not aware email has been received.


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