Undefined Error in Item Synchronization EBS - GTM Integration

(Doc ID 2043983.1)

Last updated on JANUARY 05, 2018

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, International Trade Management Integration (ITM)

When attempting to run the request Item synchronization for the integration of E-Business Suite (EBS) with  ITM and Global Trade Management (GTM) the following error occurs.

 <StackTrace>An Undefined Error Has Occurred. Please Try Again Later.</StackTrace>

The issue can be reproduced at will with the following steps:

1. With Order Management Super User responsibility
2. Submit the Request Item Synchronization.
3. Check in the table wsh.itm_response_headers See the Error:
Error in Adapter.handleOAGAckledgment () null
4. In the XML log there is the REJECT error


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