My Oracle Support Banner

Unable To Copy Order With Prepayment Enabled Payment Terms (Doc ID 2044038.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

When attempting to copy a sales order with Prepayment enabled payment term,
the following error occurs.

ERROR
-----------------------
ORA-01403: no data found
ORA-06512: at "APPS.OE_LINE_UTIL", line 11497
ORA-01403: no data found in Package OE_Order_PVT Procedure Lines

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Action -> Copy.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot copy order.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.