Claim Approval Not Going To Correct Person Setup in Function Attached to Approval Rule

(Doc ID 2044079.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Claims are being routed to the wrong person. The system is not matching what is setup in the claim approval rules.
Have setup a custom function used within the approval rule.

 

Cause

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