Receipts Workbench Issue: Datafix: Receipt Reversal Not Correctly Accounted To SLA And GL (Doc ID 2044135.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Symptoms

Issue:
======
Receipt Reversal is not correctly accounted to SLA and GL.

Receipts are created as cleared.
Bug after reversal the accounting does not look correct.
The Receipts is posted from data in XLA is not right, the CASH reversal entries are posted correctly.

ANALYSIS
=========
The receipt has been created in CLEARED status and has been REVERSED and posted to GL.

When accounting RECP_REVERSE event, it takes the existing accounting entries corresponding to RECP_CREATE,RECP_UPDATE event and creates the reversal records
accordingly.

But as seen the records corresponding AE_HD_ID doesn't have the records of the same while
creating the REVERSAL accounting entries .
i.e., RECP_REVERSE event is incorrect posted to GL for receipts created in CLEARED status and REVERSED.

Customer is using Custom AAD (Application Accounting Definition) to post the data to GL.

Fix Approach
============
Undo accounting has to be done for the RECP_REVERSE events and receipts have to be reposted to SLA and GL.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.