TeleService: Custom Column Added To Datasource Shows At The End Of The Grid (Doc ID 2044296.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After adding a column to a custom view and updating Datasource CS_SR_FIND_SERVICE_REQUEST_NUM, the newly added column is displayed as the last column in the grid, and the display cannot be rearranged.

Expected Behavior

It should be displayed next to the Item Description with Display Sequence of 30.
Even though it is 35, it still displays at the end.

What is Working

- Seeded columns can be moved without problems.
- Custom columns can be moved but only after several attempts.

Changes

 Added new column to a custom view and linked the custom view to Datasource CS_SR_FIND_SERVICE_REQUEST_NUM.

Cause

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