AME: Corrupted PO PDF in Email Approval Notification (Doc ID 2044328.1)

Last updated on AUGUST 17, 2015

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version when a user that has a Purchase Order (PO) approval notification, using the Approval Management Engine (AME) clicks on the PDF Document link the output is corrupted and the PDF file does not open. 
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a PO for approval
2. The PO approver opens the approval email notification and clicks on the PDF Document link
OR
3. The PO is approved and from the FYI approval notification (email) the submitter clicks on the PDF Document link and same issue occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the PDF output from email notification.

Cause

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