WSH_CHANGE_SCHEDULE Exception delays shipments (Doc ID 2044786.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pick Release

After items are pick released, the following shipping exception is generated. The exception is defined as Error, so every case must be resolved by manual intervention

ERROR
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Exception Name = WSH_CHANGE_SCHEDULE
Description = Changes in one or more scheduling attributes


STEPS
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The issue can be reproduced at will with the following steps:
1. Pick release any order for which any request date or schedule date has been changed before pick release.
2. Above shipping exception is generated.
3. Because this exception is defined as Error, every occurrence of this exception must be resolved by manual intervention in the Shipping Exceptions form.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are performing useless work resolving the exceptions, and shipments are being delayed. This increases labor costs and results in unhappy customers.

Cause

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