WEBADI MASS UPDATE DOES NOT DOWNLOAD Descriptive Flex Field (DFF) ATTRIBUTES IN THE CORRECT DFF FIELD (Doc ID 2044857.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

ACTUAL BEHAVIOR
---------------
While using WebADI to download instance's value to excel.  Descriptive Flex Field (DFF) value is populated to wrong segments

EXPECTED BEHAVIOR
-----------------------
DFF values should populate in the correct corresponding fields.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable the DFF 'Item Instance Flexfield Details'.
2. Make DFF as an multiple segments, no all required segments
3. Go to Oracle Installed Based Agent User Responsibility -> Item Instance ->
Item Instances -> Search by any item instance for example 100000.
4. Click on update -> In details page provide value to some of segments of
this DFF.
5. Save the changes.
6. In the same responsibility go to Mass Update -> Mass Update.
7. In Create Batch select 'Webadi' -> Go
8. Provide the batch name and in action select 'Search and manage item
instances' -> Go
9. Search by same above item instance i.e. 100000 -> Export.
10. It will export the excel sheet -> 4th last column in the excel sheet is
of DFF Attributes'.
11. On clicking this DFF list of values (LOV) will open but the values populated in wrong
fields.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Not able to update DFF and Extended Attributes on a serial number in install base in one step.

Cause

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