ZA Payslip errors "No payslip template was selected for online viewing. (Doc ID 2044889.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle HRMS (South African) - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, South African Payroll

When attempting to view payslip for after applying patches: 20782964 ,21499164 and 21311073

the following error occurs.

ERROR
-----------------------
"No payslip template was selected for online viewing. Please contact your Payroll department for further details."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run Quickpay and all payroll processes
2- Pay Advice Generation - Self Service (South Africa) is also completed fine
3- try to view payslip
4- got the error



Changes

 patches: 20782964 ,21499164 and 21311073 applied.

Cause

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