HTML CTI DIRECT: Inbound Calls Do Not Generate A Screenpop
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Customer Support - Version 12.2.4 and later
Oracle Advanced Inbound Telephony - Version 12.2.4 and later
Information in this document applies to any platform.
In HTML CTI Direct, screenpops based on ServiceRequestNum do not occur in the Customer Support application. Screenpops do however work as expected when using CTI Direct with the Forms Contact Center.
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