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HTML CTI DIRECT: Inbound Calls Do Not Generate A Screenpop (Doc ID 2044985.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Oracle Advanced Inbound Telephony - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

In HTML CTI Direct, screenpops based on ServiceRequestNum do not occur in the Customer Support application.  Screenpops do however work as expected when using CTI Direct with the Forms Contact Center.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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