Error APP-CSF-223257 While Scheduling Task To Resource

(Doc ID 2045022.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Task Scheduling & Assignment

When attempting to schedule a Task in the Dispatch Center the following error occurs.

ERROR
-----------------------
Error:
APP-CSF-223257: Error on SCHEDULER.PROCESS_OUTPUT:
ORA-06502: PL/SQL numeric or value error
ORA-01406: fetched column value was truncated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to APPS and navigate through "Field Service Dispatcher > Dispatch Center"
2. Select View > Find(M), "Advanced Find Tasks" form gets displayed.
3. Enter a task number in the Number field and hit Find(B).
Task details gets displayed. Now right click on the Task Number and click on Schedule.
In Schedule Task window, Select Assisted  option for Assistance Level,
Resource Suggestion: Fred, Mr. Bramer
Click on Search(B)
4. Select the check box for one of the slots displayed and click on Schedule.
You will see the above error message.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms