Assignment Status Does Not Default Correctly When Creating A New Task (Doc ID 2045087.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When creating follow-up task, the task assignment status is defaulted to "Assigned" status.

EXPECTED BEHAVIOR
-----------------------
When creating follow-up task, the task assignment status should default according to profile 'CSF: Default commit  task status'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open existing SR;
2. Open existing task and create follow-up task.


or


1. Create new SR;
2. Create new task;
3. Create follow-up task for the newly-created task.

Cause

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