Field Service: Task Tooltip on Gantt Showing Duplicate Fields (Doc ID 2045100.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center


The task tooltip information on the Dispatch Center (CSFDCMAI) Gantt chart is showing most fields twice.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Dispatch Center - Gantt view
2. Hover with mouse over a task
3. The tooltip information is displayed as in the following screenshot, showing most values twice:

 

Cause

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