Transactions Workbench Issue: Wrong Tax Amount On Credit Memo (Doc ID 2045119.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Issue:
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The tax amount on credit memo is not matching with the invoice.   

Tax amount is incorrectly populated for the Credit Memo in AR since it is incorrectly populated in ZX tables.

Analysis:
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Customer have overridden the tax amount on the credit memo after creation, due to which the
amounts are not matching. But users are not allowed to override the same.
But somehow user is able to override the tax line on CM.
User is no longer able to reproduce the issue.

Fix Approach:
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a. Data fix provided in EBTAX bug 20993649 should be executed to correct the data in ZX tables.

b. Tax lines have to be deleted and recreated in ra_customer_trx_lines Table

c. Distributions have to be deleted and recreated in ra_cust_Trx_line_gl_dist Table

d. Credit memo has to be incompleted and completed.

Changes

Cause

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