India Loc: Error in Configurating the Item while Doing RMA against Sales Order (Doc ID 2045140.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Financials for India - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error in Configurating the item whie doing RMA against Sales Order

ERROR MESSAGE
--------------------------------------

1.  ORA-20001 APP--20110 Encountered an error in
JAI_OM_TAX_PROCESSING_PKG.DEFAULT_TAX ORA.20001
JAI_EXCEPTION_OCCURED

2.  Error Message  ORA-20001: JAI_EXCEPTION_OCCURED (JAI_PROCESS_MSG=jai_om_rma_pkg.default_taxes_onto_line.Err:ORA-04091: table ONT.OE_ORDER_LINES_ALL is mutating, trigger/function may not see it)

EXPECTED BEHAVIOR:
--------------------------------------
Once click on configurator button at RMA screen. Remaining items should be
default into RMA lines which are available on sale order


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Core Order Management.
2. Query an existing Order and go to lines and creating a RMA for that line.
3. Enter the model/kit item. click on configurator
4. Observe the error message reported.

Cause

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