Bill Receivables Receipt Method Is Not Defaulting In The Transaction Form For Some Operating Units (Doc ID 2045204.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transactions Related

ACTUAL BEHAVIOR
---------------
Bill Receivables Receipt Method is not defaulting for some Operating Units

We have defined primary Bill Receivable receipt method on customer site (bill to). When we are creating manual invoice it is not getting default on invoice.
We observed this is happening for only some Operating Units

For other Operating Units the Bill Receivables receipt method is automatically defaulting from customer site to invoice.

 
EXPECTED BEHAVIOR
-----------------------

Bill Receivable Receipt Method should default to the invoice if it is setup as primary for the customer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Bill Receivables Receipt Method as primary at customer or site level
2. Create a transaction for this customer
3. Receipt Method is not defaulting

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to manually assign the receipt method.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms