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Error on Claim Creation - Offer Accruals Does Not Exist For The Claim Customer (Doc ID 2045360.1)

Last updated on MAY 13, 2020

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to create a claim the following error is encountered:

Offer Accruals Does Not Exist For The Claim Customer


STEPS
The issue can be reproduced at will with the following steps:
1. Create accruals for an offer for few customers.
2. For one of accrual customer, create a claim and add Offer Code on create claim page.


Cause

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In this Document
Symptoms
Cause
Solution
References


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