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Processing Constraint is not working for cancel action at line level against booked sales order (Doc ID 2045876.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When attempting to decrease the quantity to zero (or) to cancel the sales order line. It is throwing the following error.


Cancellation is not qualified at this point. Quantity 0 is not allowed for a booked order if not cancellation.
Please delete the line instead or change the processing constraint setup to qualify the cancellation


The issue can be reproduced at will with the following steps:

     1.Create an order with one order line
     2.Book the order
     3.Go to action->cancel the new line


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