My Oracle Support Banner

Processing Constraint is not working for cancel action at line level against booked sales order (Doc ID 2045876.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to decrease the quantity to zero (or) to cancel the sales order line. It is throwing the following error.

ERROR

Cancellation is not qualified at this point. Quantity 0 is not allowed for a booked order if not cancellation.
Please delete the line instead or change the processing constraint setup to qualify the cancellation

STEPS

The issue can be reproduced at will with the following steps:

     1.Create an order with one order line
     2.Book the order
     3.Go to action->cancel the new line

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.