RMA Partial Receipt Has Error: 'The Parameter Value (Lot / Serial) For The Parameter (Item Attributes) Is Ignored.' (Doc ID 2046487.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

RMA Partial Receive Non-Serialized Item Create Installation Detail
Incorrectly

Steps to reproduce:

1. Create an RMA for an non-serialized control item
2. Enter two instances reference in installation detail
3. Receive partial quantity
4. Order line is split, but original line's installation detail is still with
   original quantity and no installation detail is created on new order line.
5. First order line RMA transaction therefore error with

   'The parameter value (Lot / Serial) for the parameter (Item attributes) is
ignored.  The transaction details entered do not match the inventory material
transaction for one or more of the attributes. Pl. correct it and reprocess
the error.'

   Second order line RMA transaction error with

   'Installation Details not entered for the Non Serialized item. Please
reference the customer item instance in Installation Details.'

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms