Sales Order Acknowledgment Report Shows Incorrect Data

(Doc ID 2046665.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Reporting & Business Analysis

ACTUAL BEHAVIOR
Sales Order Acknowledgment (SOAK) report shows incorrect data:
Sales Order is correct, on Line 10 it has xxxxx3 with correct description
However, on Sales Order Acknowledgment, for Line 10 is shows another item (xxxxx4) with description of item xxxxx3.

EXPECTED BEHAVIOR

Expect the report to display the same item that appears on the sale order line ( xxxxx3)

STEPS
1. Order Management Responsibility
2. Reports, Requests > Reports > Sales Order Acknowledgment
3. Run for Order Number = 106107139
Parameters:
Arguments
------------
P_SOB_ID='1'
P_ITEM_FLEX_CODE='MSTK'
P_PRINT_DESCRIPTION='D'
P_ORDER_NUM_LOW='106107139'
P_ORDER_NUM_HIGH='106107139'
P_ORDER_CATEGORY='SALES'
P_LINE_CATEGORY='ALL'
p_open_orders='Y'
P_SHOW_HDR_ATTACH='N'
P_SHOW_BODY_ATTACH='N'
P_SHOW_FTR_ATTACH='N'

4. Results show:
incorrect description on the SOAK report.

NOTE:
The item was not a substitute


Cause

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