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Benefits Service Center Clearing Data After Processing Life Event (Doc ID 2046771.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Oracle Advanced Benefits Norwegian Business Group

ACTUAL BEHAVIOR
--------------------------------
When re-processing a life event after it has been backed out, after the Life Event Calculation
Processing Summary form is closed, the Benefits Service Center contains no data and when
searching for the employee, no data is returned.

The users need to close the Benefits Service Center form and re-query the employee to get the data returned.

EXPECTED BEHAVIOR
-------------------------------------
Expect that when the life event is re-processed, the Benefits Service Center will retain the
employees data and the form will not need to be closed and re-opened.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Benefits Service Center > View Person Life Event Form
2. Set Back Out Status to Unprocessed for Life Event Open from 01-Jan-2015
3. Click [Back out Event]
4. Navigate to Benefits Service Center > Process Life Event
5. Re-process Open Life Event
6. After Life Event Calculation Processing Summary summary displayed data as expected, close form
7. Benefits Service Center contains no data
8. Search for employee returns no data
9. Close Benefits Service Center, the re-open and search for employee again and data is returned as expected


Cause

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In this Document
Symptoms
Cause
Solution
References


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