Material Shortage Check Although Not Set For RMA Receipt Transaction Type / Only PO

(Doc ID 2046892.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Inventory Management - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When carrying out an RMA Receipt, a Decision message is received advising that there are Material Shortages for the item being received.

This should not happen for RMA Receipts as shortage controls have been enabled only for PO receipt Transaction type, not for RMA Receipt transaction type.

Decision message :


This is standard oracle shortage functionality that gives an online shortage message for selected transactions when a shortage exists.
Setup is done to display this message for PO Receipt transaction where shortages exist.  But the RMA Receipt transaction has this functionality turned off and the message should not be presented to user.

Steps
The issue can be reproduced at will with the following steps:

A) Enable Material Shortage Alerts per <Note 1169944.1> - FAQ: How to Enable and View Material Shortage Alerts and Material Shortage Notifications while Performing Inventory Transactions ?

1. Setup Material Shortage Parameters

  1. Navigate to Inventory -> Setup -> Organizations -> Shortage Parameters
  2. Enable shortage for organization

2. Enable Transaction Types for Shortages only for PO / not for RMA Receipt

  1. Navigate to Inventory -> Setup -> Transactions -> Types
  2. INVTDTTY Form
  3. On Transaction Types form
  4. For PO Receipt
  5. Enable Shortage Messages Online and Notification
  6. For RMA Receipt
  7. Shortage Messages Online and Notification are NOT enabled

3. Setup Planners

4. Create and Enable Items for Shortages
    Enable shortage check for item (Check_Shortages_Flag Y )

5. Create Potential Shortage for the item

B) Purchase Order

  1. Enter and approve standard PO for the item in org
  2. Receiving / Receipts
  3. Search for PO
  4. Select the line
  5. See a Decision Message
  6. Material shortages exist for item. Would you like to view
  7. detailed information on these shortages?
  8. click yes

--this is normal

C) RMA

1. Sales Orders form
    Enter and book RMA for the same item

2. Receiving / Receipts RCVRCERC

  1. Search for RMA  
  2. See one line for shortage item
  3. Select the line
  4. See a Decision Message
  5. Material shortages exist for item. Would you like to view
  6. detailed information on these shortages?
  7. click yes

--this is NOT normal

Material shortage should not occur for RMA receipt with this setup.

Cause

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