CustSite Names Displayed While Saving The The Customer Through Edit In Contact Center Also Resulting in FRM-40222 Disabled Item CUSTOMER_HEADER_BLK.CUST_SITE_NAME failed validation While Closing contact center (Doc ID 2047092.1)

Last updated on AUGUST 26, 2015

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

ACTUAL BEHAVIOR
---------------
Query the customer in the Contact center form of type "Organization". Press Edit Button , make the changes and while saving all the Site names are displayed in the lookup This also results in FRM-40222 Disabled Item CUSTOMER_HEADER_BLK.CUST_SITE_NAME failed validation While  Closing contact center

 



EXPECTED BEHAVIOR
-----------------------
Expect the Lov not to pop up

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Contact Center form
2. Query for A Customer of type Organization
3. Edit and save


Cause

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